The Charm Forge Privacy Policy

This Privacy Policy explains how The Charm Forge ("we," "our," or "us") collects, uses, and shares your personal information when you visit or make a purchase from our website, The Charm Forge (the "Site").

By using our Site or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect the following types of personal information:

Device Information: Such as browser type, IP address, time zone, and browsing behavior. This helps us improve site performance and understand user behavior.

Order Information: Name, billing and shipping address, email, phone number, and payment details. This information is used to fulfill your order.

Customer Support Information: Details you provide when contacting us for help, including your order number, messages, photos, videos, or any other information related to your request.

We collect this data directly from you or automatically through cookies and similar technologies.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your purchases
• Provide customer support
• Screen orders for potential fraud or risk
• Send marketing messages, if you’ve opted in
• Improve and optimize our Site and user experience
• Personalize your shopping experience
• Analyze customer behavior and improve our products, services, and marketing

3. Sharing Your Information

We share your information with trusted third-party service providers to help operate our business, including:

• Shopify for store hosting and order management
• Payment processors for secure transactions
• Shipping carriers to deliver your orders
• Analytics and marketing partners to improve performance and promote products
• Customer support tools to help us respond to your inquiries

We may also share your information when required to comply with legal obligations, enforce our policies, respond to lawful requests, or protect our rights, customers, and business operations.

4. Behavioral Advertising

We use your data to provide targeted ads and marketing that may interest you. This may include sharing information about how you interact with our Site, products, and advertisements with platforms such as Google, Facebook, Instagram, TikTok, or other advertising partners.

You can opt out of targeted advertising using these links:

Facebook: https://www.facebook.com/settings/?tab=ads
Google: https://www.google.com/settings/ads/anonymous
Opt-out tools: http://optout.aboutads.info/

Please note that opting out of targeted advertising does not mean you will no longer see ads. It means the ads may be less relevant to your interests.

5. Your Rights

Depending on where you live, you may have rights to:

• Access or request a copy of your personal data
• Ask us to correct or update your data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw your consent at any time
• Opt out of marketing communications

To exercise these rights, please contact us through our Support Ticket Box or email us at support@thecharmforge.com.

6. Cookies & Tracking

We use cookies and similar tracking technologies to remember your preferences, analyze site usage, improve our services, and show relevant ads.

Cookies may help us:

• Keep items in your cart
• Understand how visitors use our Site
• Improve loading speed and website performance
• Measure the effectiveness of ads and marketing campaigns
• Personalize your browsing and shopping experience

You can disable cookies through your browser settings. However, disabling cookies may affect some features or functionality of the Site.

We also honor Global Privacy Control (GPC) signals where applicable.

7. Data Retention

We keep your personal information only as long as necessary to fulfill your order, provide customer service, comply with legal obligations, resolve disputes, and maintain business records.

You may request deletion of your personal information at any time, subject to legal or operational requirements.

8. Security

We follow industry best practices to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no method of data transmission or storage is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.

Please do not share sensitive personal information through unsecured channels.

9. Marketing Communications

If you choose to subscribe to our email or SMS marketing, we may send you updates about new products, promotions, special offers, or other content related to The Charm Forge.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or following the opt-out instructions included in our messages.

10. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us so we can delete the information as soon as possible.

11. International Customers

If you access our Site from outside the country where our business or service providers operate, your information may be transferred, stored, and processed in other countries.

By using our Site, you understand and agree that your information may be processed outside of your country of residence, where data protection laws may differ.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

The latest version will always be available on our Site. Changes will take effect once posted.

13. Contact

If you have any questions, requests, or concerns regarding your privacy, please contact us:

Email: support@thecharmforge.com